Help & Info

Shipping & Delivery

  • We Provide Free Shipping Labels

All shipments from you to us are fully covered — no out-of-pocket costs. After you accept a quote, we’ll instantly send you a prepaid shipping label.

 

  • Track Your Package

Once shipped, you’ll get tracking info so you can monitor your device until it’s received and processed.

 

  • How Long It Takes

  • Delivery Time: 1–3 business days (GTA), 3–5 days (Canada-wide)

  • Processing Time: 24 hours from when we receive your phone

Returns & Rejection

  • What If You Decline My Phone?

If the phone doesn’t match the described condition, we’ll send a revised quote. If you decline, we’ll ship it back free of charge.

 

  • Accepted Conditions

We accept new, used, broken, and even iCloud-locked phones. Major water damage or non-original parts may affect payout.

  • Incorrect Model or Storage Size Provided

If the model or storage size doesn’t match what was submitted in the quote, the offer will be updated or canceled.

FAQ

Have questions? We’ve got answers. Below are some of the most common things people ask before selling their phones. From how we calculate your offer to what to do if your phone is locked, our goal is to make your experience simple, clear, and stress-free. Still need help? Don’t hesitate to reach out!

You can choose cash, e-Transfer, or PayPal — payments are sent the same day we receive and verify the phone.

 

Yes, we buy financed or carrier-locked phones, but blacklisted ones depends on the model so get in contact with us and we can discuss potential offers.

 

We’ll contact you for iCloud/Find My removal. If unremovable, payout may be affected.

Nope! We only need the phone. Having the box or accessories (like the charger) won’t affect your payout.

Absolutely. Whether you’re selling one device or ten, we’ll send you a label that covers everything. Bulk sellers are welcome.

We still buy phones with cracked screens, back glass, or other cosmetic damage — just be honest in the condition description for an accurate quote.

Use any bubble wrap, box, or protective padding to prevent damage during transit. We’ll include packing tips in your shipping instructions.